Sadly they cannot. I have myself been contacted on a number of occasions by companies who promise that they can "remove bad reviews". The fact is that if a person was not satisfied with your service or feels aggrieved in some way and posts this on the internet, the review cannot be removed. What you must do is respond. There are some reviews that can be the subject of complaint and can be gotten removed. Bad reviews that include discrimination, racial slurs, obscene language and so on can … [Read more...]

Internet Reviews are a vital part of your on-line presence, and they are easy to get. Just asking people to review your service is often enough. Some businesses give small incentives to satisfied customers to encourage them to give a good review. A small discount, a small gift. While you are building a collection of good reviews this is well worthwhile. It is fairly well known that satisfied customers and patients normally go on their way without further comment. Even if one in a hundred has … [Read more...]