After having worked with numerous other marketing firms and engaged in a variety of marketing and advertising efforts, which brought less than hoped for results, we began working with Cook Profitability for website, SEO and advertising work in 2014.
We have been very impressed with their quality of work. They completely overhauled our website with a beautiful new design and they have systematically added a tremendous amount of very high quality, informative content. Our website has become much stronger and more visible in appropriate key searches. Traffic to our website has steadily increased over these years.
The internet advertising campaigns they have set up for us and manage are generally highly productive.
In 2017 we extended our suite of services to include their Call Center Services for the answering of calls into our new patient phone lines and contacting written inquiries through our website. This entails explaining our services and protocols in detail, answering all questions and booking new patients right into our EMR system. As a result, no phone calls are missed and follow up with those not booked is thorough and consistent. This has cost us a lot less than hiring a full time New Patient Coordinator.
This Call Center is manned by mature women, who have themselves experienced our services and are well trained and knowledgeable about our hormone replacement, thyroid treatment and other functional medicine services.
All of these calls are recorded in a HIPAA protected interface and we are able to listen to their handling of calls at any time.
Each month we receive a detailed report of all new patient bookings, traffic to our website, what content was added and the exact work performed that month.
We appreciate the fact that they are a small marketing company that is very knowledgeable about our specific services and clinic practices, as we receive highly personalized service from them. I can email, call or text them and get immediate attention and action. We have thrown a lot of changes and complex protocol details at them and they have learned these and follow them as best they can.
I have found them to be honest and trustworthy, which I consider to be a rare find, particularly in the field of marketing firms.
We highly recommend Cook Profitability Services for their website, marketing and call center services.
Sincerely,
Edwin Miller
President, Renewed Vitality of Dallas